JOB DESCRIPTION
Your life at Ubi
You will join the IT Business Application domain of Ubisoft, and more particularly in the Workforce Administration Product Team, in charge of delivering reliable, efficient, and user-friendly solutions that support HR teams and employees across the organization. Join us to work on impactful projects, collaborate with cross-functional teams, and contribute to the continuous evolution of our HRIS ecosystem.
Within the Workforce Administration Team, you will play a key role in helping and resolving requests & incidents for users within our organization. You analyze and understand the users’ needs and provide assistance and ensure the smooth operation of our products. You suggest improvements and advise end users about the usage, configuration, settings and best practices to ensure products are used to their full potential.
Your main mission:
- You act as a first line of support for requests and incidents coming from Ubisoft employees regarding our products
- Provide functional & technical support and assistance to users, troubleshooting and resolving issues
- Collaborate with Technical teams to identify, diagnose, and fix application issues
- Create SQL queries and request data updates in the database
- Monitor application performance and proactively identify potential issues.
- Maintain and update documentation, knowledge base, and FAQs for troubleshooting purposes
- Train and educate users on product features and best practices.
- Document, distribute, and escalate requests and incidents when necessary.
- Provide excellent customer service, ensuring a positive user experience and satisfaction
- Recommend appropriate solutions, products and features
QUALIFICATIONS
The professional value you bring:
- Previous experience in IT, Customer Support, preferably around HR systems;
- Basic SQL knowledge;
- Fluent in English, French is a plus
The personal value you bring:
- Demonstrate a customer-oriented approach with strong interpersonal, oral, and written communication skills in English to effectively engage with users and team members.
- Prove a good understanding of the HR processes and business flows
- Excel in the problem-solving process, analyzing and synthesizing business processes effectively, and translating them into solutions.
- Possess the capability to simplify and explain technical solutions to non-technical users, both orally and through written documentation and training materials.
- Exhibit the ability to prioritize and seamlessly switch between multiple tasks while autonomously seeking information and/or solutions.
- Collaborate seamlessly with team members, sharing knowledge and expertise to accomplish common goals.
- Quickly learn and adapt to new technologies and products in a fast-paced environment
ADDITIONAL INFORMATION
What do we offer benefits wise?
- Meal tickets with the value of 30 RON/day
- Studio offered free days, confirmed on an annual basis for different events
- WorldClass subscription
- Access to private medical system and special subscription rates for family members
- Life insurance
- Specific financial support for different events in your life
- Study leave
- Christmas/ Easter celebration with a special gift
- Partners’ discounts
- Video games and consoles to borrow
- Access to Ubisoft games via own Uplay account
- Annual development opportunities and access to multiple career paths and technical certifications
- Access to specialized training and books on various related skills
- Opportunities for international mobility and assignments
- Wellbeing program (including physical fitness, mental health, financial education and internal communities)
- Hybrid: We are committed to promoting a flexible working policy, as we value in-person interaction and collaboration. Our hybrid work model includes a minimum of 3 days a week in the office and the remaining 2 days working from home.
- Bookster (borrow books for free, delivered at home or in the office)
- Free fruits and coffee in the office
- On-site cafeteria with special discounts
- Ubisoft bikes, free rental
- Parking spaces for cars, bikes, motorbikes
About us
Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.
Find us on Facebook, Instagram & LinkedIn, see how we do things, how we like to have fun and join us!
LET OUR TEAM MEMBERS TELL YOU ABOUT THEIR JOB
FAQ
Can I submit an open application?
We do not accept open applications. You can find all our open positions by clicking on the ‘Search Jobs’ button. Check our careers page regularly if you don’t find the opportunity you are looking for this time.
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You can check the status of your application by logging into your SmartRecruiters candidate profile.
I am not familiar with the video game industry. Would I fit into Ubisoft?
At Ubisoft, everyone is welcome! We know that by bringing together different perspectives and experiences, we create a more inclusive environment for our team members. You’ll get the chance to work with teams and projects that inspire and challenge you every single day.
How do I know if a Ubisoft email/offer is legit?
We were sorry to hear of some instances whereby scammers contacted candidates on Ubisoft’s “behalf” to gather personal data and/or money. We take this matter very seriously: not only do these actions put you at risk, they also jeopardize Ubisoft’s image. Click on the button below to read the detailed list of of things that Ubisoft, as a company, will never ask you for during your hiring process.