Hello Primetimers,
We are saddened to share the disappointing news that NFL Primetime Fantasy will be shutting down. We will begin the sunset process starting today, and the game will be officially closed on May 31st, 2025.
We went into this project with the ambitious vision of building the next generation of fantasy football, where Primetimers could directly impact their fantasy team's performance by making decisions in real-time. Introducing a new take on a long-established tradition like fantasy football was incredibly challenging and exciting at the same time.
We understand this is unfortunate news, and we truly appreciate the time and passion you invested in NFL Primetime Fantasy. Playing alongside and learning from you this past season was a great honor.
Primetimers who made in-app purchases during the season may receive a refund. Please see below for more information on the refund process.
Thank you for everything Primetimers!
Refund Information
For Android users:
Android users will be refunded directly. If you made in-game purchases and do not receive a refund by May 31st, 2025, please contact our Player Support team at https://ubisoft-mobile.helpshift.com/hc/app/58-nfl-primetime-fantasy/. To open a support ticket, please use the chat icon in the bottom right corner of the page.
For iOS users:
iOS users will need to contact Apple to request a refund for in-game purchases at https://reportaproblem.apple.com. Users must log into their Apple account, select Request a Refund, and then individually select each in-game purchase that they want refunded.
For more information on Apple's refund process, visit: https://support.apple.com/en-us/118223.
Please note that our Player Support team is unable to assist with Apple refunds as that process is handled by Apple directly.
Refund Period:
All refund requests must be submitted by September 30th, 2025.